Frequently Asked Questions
Everything you need to know about shopping with Y R U.
What shipping methods do you offer?
We provide standard, express, and next-day delivery options. Shipping costs and estimated delivery times are calculated at checkout based on your location.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange. Please visit our Returns Portal to start a claim.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I know if an item is in stock?
Our website displays real-time inventory levels. If an item is out of stock, you can sign up for notifications to be alerted as soon as it is back in the shop.